SHOWTIME CARNIVAL

Privacy Policy

This policy explains what personal data Showtime Carnival collects, why we collect it, who helps us handle it, and how you can ask us to see, correct or delete it.

Last updated: 4 October 2026

Who we are

Showtime Carnival is a trading name of 2 PG Limited, #54 Archer Street, Belmont, Port of Spain, Trinidad and Tobago. 2 PG Limited is responsible for the personal data described in this policy.

For any question about this policy or your data, email us at info@showtimecarnival.com.

What we collect

  • Your name, email address and phone or WhatsApp number.
  • Your costume and order details: section, size and options.
  • Your payment status and the instalments on any payment plan. We never see or store your full card number: payments are handled by Stripe, WiPay and Partial.ly.
  • Messages you send us by email or WhatsApp.
  • Basic website analytics from Google Analytics, only as described under “Cookies and analytics” below.

How we use your data

  • To process your registration or order and any payment plan.
  • To contact you about your order.
  • To answer your questions and give you support.
  • To prevent fraud.
  • To meet our legal, accounting and tax obligations.
  • With your consent, to send you news about Showtime Carnival bands and events.

WhatsApp messages

We use the WhatsApp Business Platform, provided by Meta, to send you:

  • order confirmations;
  • payment reminders and receipts;
  • pick-up and collection updates;
  • replies to your questions.

We send marketing messages on WhatsApp only if you have opted in to receive them. You can opt out of marketing at any time: reply STOP, or tell us. Opting out of marketing does not stop messages about an order you have placed.

Your phone number and the content of your WhatsApp messages are processed by WhatsApp (Meta) under WhatsApp’s own terms and privacy policy.

We keep a record of our WhatsApp conversations with you, linked to your order, so that we can support you.

Payments

Payments are processed by Stripe, WiPay and Partial.ly. Card payments in US dollars are processed by Stripe through our US affiliate. These providers handle your card details directly; we only receive the result, such as whether a payment succeeded and how much was paid.

Cookies and analytics

We use Google Analytics 4 with Google’s consent mode to understand how people use our website. On your first visit we ask whether you allow analytics.

  • If you allow analytics, Google Analytics uses cookies to measure visits and costume selections.
  • If you choose “No thanks”, the analytics tag is switched off and nothing is sent.
  • Until you choose, visits are counted without cookies.

We do not use analytics for advertising: Google signals and ad personalisation are switched off. You can change your choice at any time with the “Analytics preferences” button at the bottom of every page.

The “Ask Showtime” chat

When you type a question into the “Ask Showtime” chat on our website, we send the question to OpenAI only to match it to one of our approved answers. OpenAI is asked not to store the request, and we do not keep a log of your questions.

To stop the chat being overused, we keep a scrambled code made from your internet address, not the address itself, for up to 35 days. Please do not type personal details such as card numbers or passwords into the chat.

Who we share your data with

We do not sell your personal data. We share it only with the service providers that help us run Showtime Carnival, and only for that work:

  • Supabase: database and hosting for our order system.
  • Netlify: website hosting.
  • Stripe, WiPay and Partial.ly: payments and payment plans.
  • Resend: email delivery.
  • Google Analytics: website analytics, only with your consent.
  • Meta (WhatsApp): messaging.
  • OpenAI: matching questions typed into the “Ask Showtime” chat to our answers.

How long we keep it

We keep order and payment records for as long as we need them for the carnival season, and then for our accounting and tax records: generally up to 7 years for financial records. We keep marketing contacts until you unsubscribe.

Your choices and rights

You can ask us to:

  • show you the personal data we hold about you;
  • correct anything that is wrong;
  • delete your data (see below);
  • stop sending you marketing by email or WhatsApp.

You can withdraw your analytics consent at any time with the “Analytics preferences” button at the bottom of every page. For anything else, email us at info@showtimecarnival.com.

Delete your data

To ask us to delete your personal data:

  1. Send an email to info@showtimecarnival.com with the subject “Delete my data” from the email address on your order, or message us on WhatsApp at +1 (868) 233-7449 from the phone number on your order.
  2. Include your name, and your order number if you have one.
  3. We will confirm within 30 days that your data has been deleted.

We may need to keep certain payment and accounting records where the law requires us to. Once your data is deleted, the order-status links in our emails stop working.

Children

Our website is not directed at children under 13. Parents and guardians register costumes for children, and a child’s details are handled as part of the parent’s or guardian’s account.

Changes to this policy

If we change this policy, we will post the new version on this page and update the “Last updated” date at the top.

Contact us

2 PG Limited, trading as Showtime Carnival, #54 Archer Street, Belmont, Port of Spain, Trinidad and Tobago.

Email us at info@showtimecarnival.com or message us on WhatsApp at +1 (868) 233-7449.